Refund policy
Refund Policy
OUR 60-DAY MONEY-BACK GUARANTEE
We want you to be completely satisfied. If you are not happy with your purchase, contact us within 60 days of the delivery date and we will refund you.
The guarantee covers your order even if the product has been opened and used. We ask you to give it a fair try — most supplements need a few weeks before you see a difference — but you do not have to finish the jar to qualify.
The guarantee applies once per customer per product.
HOW TO REQUEST A REFUND
1. Email info@amitail.com with your order number and tell us what went wrong.
2. We reply within 2 business days with instructions.
3. For most orders we do not need the product back. If we do ask you to return it, we will tell you where to send it.
WHEN YOU GET YOUR MONEY
Once we approve your request, we issue the refund to your original payment method within 5 business days. Your bank or card issuer usually takes another 5 to 10 business days to show it on your statement. That part is out of our hands.
We refund the price you paid for the product. Original shipping charges are refunded only if the return is our fault — wrong item, damaged item, or an item that never arrived.
DAMAGED, WRONG OR MISSING ITEMS
If your order arrives damaged, if we sent the wrong item, or if it never shows up, email info@amitail.com within 14 days of the delivery date, or of the expected delivery date if it never arrived. Send a photo if the box or product is damaged.
We will send a replacement or refund you in full, whichever you prefer. You do not pay anything extra and you do not need to return a damaged product.
RETURNS YOU SEND BACK TO US
If we ask you to return an item:
- Send it within 14 days of us giving you the return address.
- Use a tracked service. We cannot refund a return we never receive.
- Unless the return is our fault, you pay the return shipping.
Do not send anything back before contacting us. Packages sent to an address other than the one we give you cannot be processed.
SUBSCRIPTIONS
- Cancel any time from the "Manage subscription" link in any subscription email or in your account, or email info@amitail.com and we will cancel it for you.
- Cancel at least 48 hours before your next renewal date to avoid that charge.
- If a subscription order has already shipped, it is covered by the 60-day guarantee like any other order.
- We do not charge any fee for cancelling.
ORDER CANCELLATIONS AND CHANGES
We usually ship within 24 hours, so tell us as soon as possible. Email info@amitail.com and we will cancel or change your order if it has not shipped yet. If it has already shipped, wait for it to arrive and then use the 60-day guarantee.
WHAT IS NOT COVERED
- Orders delivered more than 60 days ago.
- Products bought from anyone other than amitail.com.
- Gift cards.
- Repeat refund requests for the same product by the same customer.
CHARGEBACKS
If something is wrong, please contact us first. We will almost always sort it out faster than your bank will.
CONTACT
info@amitail.com